frequently asked questions

Discover refined answers to the most frequently asked questions about our support and services.

  • Orders are usually processed within 2 - 5 business days. Delivery times may vary depending on your location. approximate shipping times can be viewed here.

  • Normally not, however, customers receive a free shipping code for orders over 50 CHF after the first time signing up with their email.

  • Yes. Our pieces are designed with a structured true-to-size fit. If you prefer an oversized look, we recommend sizing up.

  • We recommend washing at 40°C - 50°C and turning garments inside out to protect the embroidery and maintain fabric quality.

  • Yes. If you are not satisfied with your order, you can contact us for a return or exchange within the return period.

  • We offer a range of secure payment options, including PayPal, credit card, debit card, Apple Pay, Google Pay and Klarna for a seamless checkout experience.

  • Yes — we currently ship to selected international destinations across Europe, North America and Asia.

More Questions?

If your question has not yet been answered, feel free to contact us directly. Our support team will be happy to assist you.